Shipping
Availability & cost
We currently ship within the UK and Northern Ireland only. All orders include free
tracked delivery.
Dispatch times
Orders are typically dispatched within 1–2 working days. During launches, promotions or busy periods, dispatch may take slightly longer.
Delivery times
Once dispatched, all orders are delivered via a 48-hour tracked and signed-for service. Delivery times are estimates and may vary due to carrier delays outside our control.
Tracking
You'll receive your tracking details by email once your order has been dispatched.
Address changes / order changes
Please double-check your delivery address at checkout. We'll do our best to accommodate changes, but once an order has been dispatched it can't be amended or cancelled.
Missing or delayed orders
If your order hasn't arrived within the expected timeframe, email contact@my-aevum.com with your order number and we'll help.
Damaged items
If your order arrives damaged, please contact contact@my-aevum.com within 48 hours of delivery with:
- your order number; and
- clear photos of the outer packaging and the product(s)
We'll assess the issue and do our best to make it right.
Returns & Refunds
90-day money back guarantee
Daily Vitals works, but it needs time — most people notice the difference somewhere between the second and third month. So we ask you to give it a full 90 days. Take it every day for three consecutive months and if you still don't feel a genuine difference, those three months are on us. You don't need to return anything.
Who can claim
The guarantee is available on your first Daily Vitals subscription only, purchased directly from us at my-aevum.com. It can't be claimed on repeat subscriptions, reactivated subscriptions, one-off purchases, gift purchases, or products bought through a third-party retailer, marketplace or affiliate. One claim per customer, per household.
What you need to have done
To qualify, you must have:
- taken Daily Vitals as directed every day for 90 consecutive days from the date your first order was delivered;
- paid for and received three consecutive months of Daily Vitals, whether on a
quarterly plan or across three monthly renewals; and - confirmed your consistent use when you claim by self-certification.
How and when to claim
Email contact@my-aevum.com within 14 days of your 90-day period ending, with your order number and the email address on your account. Claims submitted after that 14-day window can't be accepted.
What you get back
We refund everything you paid for the three months of Daily Vitals covered by your claim, less the RRP of the welcome gift included with your first subscription — £30 on a monthly plan, £55 on a quarterly plan — which is yours to keep. Delivery is free on all our orders, so nothing else is deducted. If approved, we'll refund your original payment method within 5 working days. You keep any product you still have — nothing needs to be sent back.
Cancelling your subscription
Claiming the guarantee cancels your Daily Vitals subscription from the next billing date. You can pause or cancel at any time from your account, independently of this guarantee. Please note that cancelling before you complete your 90 days means you will no longer be eligible to claim.
Fair use
We reserve the right to decline a claim where we reasonably believe the guarantee is being misused — for example, repeat claims across multiple accounts or addresses, or orders placed with the evident intention of claiming a refund.
Standard returns (unopened only)
Separately from the guarantee, we have a 30-day return policy. You have 30 days after receiving your order to request a return.
To beeligible, your item must be:
- unopened; and
- in its original, resalable condition; and
- accompanied by a receipt or proof of purchase
Hygiene & safety
Forhygiene and safety reasons, we cannot accept returns of opened pouches.
How to start a return
Email contact@my-aevum.com with your order number and reason for return. If approved, we'll guide you through the next steps. Items sent back without first requesting a return will not be accepted.
Return shipping costs
Return shipping is paid by the customer. We recommend using a tracked service, as you are responsible for the parcel until it reaches us. We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, we'll refund the product price to your original payment method within 3–5 working days, depending on your bank or payment provider.
Subscriptions
Some subscription plans include repeat deliveries for a set duration. You can pause or cancel from your account at any time. If you're having difficulty cancelling or adjusting your subscription, please email contact@my-aevum.com and we'll help.
Statutory rights
Nothing in this policy affects your statutory rights, including your right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
